Return and Refund Policy

At Phoneometry.com, we aim to provide high-quality products and exceptional service. To ensure fairness and transparency, we have established the following return and refund policy.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, certain conditions apply to ensure fair use of this policy.

To be eligible for a return:

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required.

To start a return, please contact us at https://phoneometry.com/pages/contact. Returns initiated without prior approval will not be accepted. Once approved, you will receive instructions on where and how to send your package.

Return Conditions

  • Customers are responsible for ensuring the package is securely sent back to the address provided.
  • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs. For other reasons, return shipping costs will be the responsibility of the customer.
  • Items that are damaged, used, or not in their original packaging will not be eligible for a refund or exchange.

Damages and Issues

Inspect your order upon receipt and contact us immediately if:

  • Your item is defective
  • Your item is damaged
  • You received the wrong item

We will work quickly to resolve the issue by offering a replacement or refund, as applicable.

Non-returnable Items

Certain items cannot be returned, including:

  • Custom products (e.g., personalized orders)
  • Digital products (e.g., downloadable software or content)
  • Perishable goods
  • Personal care items (e.g., opened beauty products)
  • Hazardous materials or flammable liquids

Please note: Sale items and gift cards are final sale and cannot be returned or refunded.

Exchanges

If you need a different item, the fastest way is to initiate a return for the original item (if eligible) and place a new order. Once the return is approved and processed, you will be refunded for the original purchase.

European Union 14-Day Cooling Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in their original condition, unworn or unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days.

Important notes about refunds:

  • It may take additional time for your bank or credit card company to process and post the refund.
  • Any shipping costs paid during the initial purchase are non-refundable unless the return is due to our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at https://phoneometry.com/pages/contact.

Fraud Prevention and Abuse

To protect our business from fraudulent claims:

  • All returns are subject to inspection. Items that show signs of misuse or are not in original condition may result in denial of the return.
  • Excessive return requests or patterns of abuse may result in the suspension of return privileges.

Thank you for shopping at Phoneometry.com. If you have questions or need assistance, don’t hesitate to reach out to us.